Contact us
The fastest way to reach us is by email. We aim to respond within one business day.
What to include
To help us resolve your query quickly, please tell us:
- The email address on your Gwithva account
- The booking reference or date, if your query is about a specific clean
- A clear description of what you need help with
Common topics
- Bookings and payments — questions about a charge, a receipt, or changing a booking.
- Refunds — see our Terms of Service for how refunds are handled, then email us to request one.
- Your data and privacy — data access, correction, or deletion requests. See our Privacy Policy.
- Safeguarding or safety concerns — email us and mark your message "Safeguarding" so we can prioritise it.
Company details
Gwithva is operated by Gwithva Software Limited, a company registered in England and Wales (company number 17380016), registered office Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Registered with the Information Commissioner's Office (ICO) under registration number ZC224032.